<aside> ℹ️ Our Disclosures
Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
Nothing in these terms limits your rights under the Australian Consumer Law.
</aside>
Welcome to Medoo! We are the one stop service for creating powerful coaching experiences! Join us to experience connected and intentional collaboration between Coaches and Coachees. But first, there are just a few terms and conditions that we need to cover to make sure we’re all on the same page.
This website and online platform (Platform) is operated by Medoo Pty Ltd ABN 65 655 574 459 (we, our or us). It is available via our web application, and may be available through other addresses or channels in the future.
We set out on the Platform the various ways in which we can assist you (our Services), including the different memberships that we offer to you (Membership). You may use our Platform as a service provider, which includes therapists, coaches, counsellors, support workers and other external supports (Coaches), or as a client of a Coach (Coachee) and these Terms apply both to Coaches and to Coachees.
We take privacy seriously and invite you to review our Privacy Policy on the Platform which sets out how we protect personal information provided through the Platform, who we disclose it to and our obligations with respect to protection of the personal information. A Coachee’s profile on our Platform will only every be viewable to Coaches with prior approved access. Otherwise, all Coachee profiles are private and cannot be viewed by other users of the Platform.
Neither we nor our personnel are medical practitioners, and do not give medical advice, treatment or diagnoses. The content on our Platform, including User Content, as set out below (Our Content), and any other information provided through the Platform is intended to assist Coachees to communicate with Coaches. Coachees acknowledge and agree that nothing in the Platform or in the Services we provide may be taken to be medical advice, treatment or a diagnosis by us or our representatives nor are they intended to be a substitute for consulting a medical practitioner or therapist for the Coachee’s particular circumstances and needs. We encourage Coachees to seek appropriate medical or therapeutic advice before using the Platform.
You accept these terms and conditions, including any policies, codes of conduct or other terms set out on the Platform (Terms), by accessing and/or using our Platform.
You must create an account as either a Coach or Coachee to benefit from the Platform’s features (Account). You must provide basic information when registering for an Account which may include your name, email address, mobile telephone number, and you must choose a password. You may also have the option to upload an avatar. You must provide accurate, current and complete information during the registration process and you must update such information to keep it accurate, current and complete. You may invite other users to the Platform, in which case they will receive a text message or email inviting them to join.
You are responsible for keeping your Account details and your password confidential and you will be liable for all activity on your Account. You will immediately notify us of any unauthorised use of your Account. At our sole discretion, we may refuse to allow any person to register or create an Account.
Your Membership may begin with a $1 trial for a 30 day period (Trial Period). Trial Periods are only available for new Account holders and we may limit eligibility to prevent Trial Period abuse. If you don’t cancel your Membership before the end of the Trial Period, the Billing Cycle will commence on the day after the Trial Period and the Fees are payable on the same date.
You may purchase a paid Membership by paying the Membership fees outlined on the Platform (Fees) in advance on a monthly basis or some other recurring interval disclosed to you prior to your payment of the Fees (Billing Cycle). Your Membership will automatically renew at the end of the Billing Cycle for the same period of time and you will be charged the Fees in connection with each subsequent Billing Cycle unless and until you cancel your Membership.
The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third party payment processor to debit your account in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account for which you provide details.
You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us in connection with the Platform.